FAQS

We accept the following payment types:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
You can view the full version of our Privacy Policy here.
Your credit card will be charged as soon as you submit your order. Once your order is successfully authorized, we will send you an order confirmation e-mail.
Transit time back to the warehouse may take up to 7-10 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed and approved, you will receive a confirmation of approval. Please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).
Please note that we only accept returns purchased through our online store www.apnyapparel.com. If you placed your order through another website, retailer or department store, we kindly ask to address your return or exchange inquiries with them. We will gladly accept returns within 15 days of receipt. All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Orders after 15 days will not be accepted. APNY will accept returns and exchanges from U.S. HI/AK/PR, however, APNY will not cover the costs of such returns and exchanges. Applicable costs will be the responsibility of the customer.
Please submit a return request at support@apnyapparel.com. Once your return submission has been submitted, you can place your items inside the box and drop off your return at any UPS location. Please allow 7-10 business days after approval to receive your refund.
Currently, we are only accepting exchanges for different sizes of the same style and color. To exchange an item, please return the item you wish to exchange after contacting us at support@apnyapparel.com. If you mark the return as an exchange, you will be prompted to select a different size. Send the pair you want to return and your exchange order will ship out once you have shipped your return to us.
In an effort to ship your order as quickly as possible, we cannot cancel an order once it is placed. We offer free returns should you need to return an item. If you have additional questions please contact our customer service team at support@apnyapparel.com.
Yes, we offer Free Standard Ground Shipping on all U.S. orders (excluding HI/AK/PR/VI). Free Standard Ground Orders are shipped via UPS. All orders will be processed within 3 to 5 business days. We ship out Monday- Friday at 5:00 pm PST excluding Holidays. Please note that we currently do not offer free international shipping. All freight charges as well as any duties and taxes will be charged at the time of checkout.
Please note: We are currently unable to ship to Canada, Australia, New Zealand and Europe.
No P.O. boxes please. We ship only to valid physical, residential and business addresses.
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online. If we have not answered your question, Contact Us.

Contact us at contact@apnyapparel.com or fill out form below with your inquiry. Thank you!

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